The General Services Administration’s acquisition arm could learn a thing or two about customer service from Apple, Federal Acquisition Service Commissioner Steve Kempf said Tuesday at a training conference in San Diego. Following a morning keynote by Apple co-founder Steve Wozniak at the GSA Training Conference and Expo, Kempf noted the partnership between Wozniak and Steve Jobs that birthed the Apple revolution and a loyal customer base. “At FAS, we want to have a partnership with industry partners and customers that’s like Apple” and its customers, Kempf said. “Think about the way people look at Apple products.” Customers clamor for…
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Steve Kempf, acting commissioner of GSA’s Federal Acquisition Service since April, has been tabbed by administrator Martha Johnson to take on the post permanently. Jon Jordan, a 36-year GSA veteran, has been named Kempf’s deputy. Here’s the memo that Johnson sent out this morning announcing the move: MEMORANDUM TO ALL GSA EMPLOYEES FROM: MARTHA N. JOHNSON ADMINISTRATOR SUBJECT: NEW FAS COMMISSIONER Many of you have heard me speak of this as GSA’s moment. We have set aggressive goals and been challenged to play a leading role in key Administration priorities by the White House. We are on…
Steven Kempf is the new deputy commissioner for the General Services Administration’s Federal Acquisition Service, FedLine has learned. Kempf, who most recently served as the assistant commissioner for the FAS Office of Acquisition Management, replaces Tyree Varnado, who recently retired. Kempf will continue to serve as assistant commissioner of FAS’s office of acquisition management until a replacement is named. Kempf joined GSA in 1992. FAS sells more than $53 billion worth of goods and services to federal agencies each year.