At the end of a dismal year for the U.S. Postal Service, let’s end on an upbeat note: For all its problems, the nation’s mail carrier is the best-performing among those of major industrialized countries.
That’s the judgment of Oxford Strategic Consulting, a British firm that recently took a look at the operations of 19 national posts, including those of Great Britain, China, India and Japan. When it came to delivering letters and other mail, the U.S. Postal Service averaged almost 269,000 pieces per delivery employee last year, far ahead of runner-up Australia Post, where the average was about 167,000 pieces, the Oxford study found.
The Postal Service didn’t fare as well on package delivery, placing only sixth in the number of parcels per delivery employee among the 19 nations. Overall, however, it was ranked as the top performer, based on a matrix of three broad yardsticks: Provision of access to vital services, operational resource efficiency, and performance and public trust.
USPS officials are “pleased,” Giselle Valera, the agency’s vice president for global business, said in a statement. “Our employees take great pride in working hard every day on goals that lead to operational efficiencies and garnering the faith of the American people in the United States Postal Service.”
The full study is not yet available online, although Oxford provided the executive summary to Federal Times. Here, however, is a link to the press release summarizing some of the findings.