When you’re an American institution saddled with a business model from the last century and hemorrhaging billions of dollars a year, it never hurts to get the high-altitude view of your challenges.
That’s what the U.S. Postal Service’s inspector general aims to provide in a newly released report examining “fundamental questions” for the agency’s future. Those questions include whether the Postal Service ought to keep its letter and mailbox monopolies; whether it should be allowed to expand into non-postal lines of business; and whether it should be considered a profit-driven business or part of the national infrastructure.
Particularly thought-provoking is the discussion of the Postal Service’s role—and whether it can keep playing that role—as a stepping stone to the middle class for people without college degrees.
For anyone with an interest in the business of mail, it’s all worth a look.